Get Help

We are here to help you. Please read through our frequently asked questions.

Q. How do I create an account as a Driver on this job portal?

A. To start applying for jobs, the first step is to register as a Driver...

Q. Can I apply for multiple jobs simultaneously?

A. As a registered Driver, you can apply to multiple positions...

Q. What is the process for setting up job alerts?

A. After submitting your job applications, stay tuned for automatic email alerts...

Q. How can I edit or update my profile information?

A. Job seekers can update their personal profile, education, and employment info...

Q. How can I delete my account?

A. In your user dashboard, locate "Delete My Account" and confirm the deletion...

Q. How do I search for jobs on this portal?

A. Use filtering tools to select the preferred job sector and location...

Q. How can I track the status of my applications?

A. Within your dashboard messages section, you can track and manage employer correspondence...

Q. Can I customise my cover letter or submit additional documents?

A. You can upload your own CV or certificates to complement your generated candidate CV...

Q. What privacy settings are available?

A. We have strong privacy measures. Please refer to our official privacy policy document...

Q. How do I troubleshoot technical issues?

A. For help with registration or login problems, email support@jobmonsta.co.za...

Q. How do I create an account as an employer/recruiter?

A. Register as an Employer or Recruiter, verify your email, and log in to your dashboard...

Q. Do I have to complete the company profile page?

A. Yes, it’s required to verify your company and add your logo...

Q. How can I post a job vacancy?

A. Once logged in, go to your dashboard and click “Post a Job”...

Q. What is a featured ad?

A. A featured job post offers enhanced visibility for paid subscribers...

Q. What information should I include in a job posting?

  • Job Title
  • Company Overview
  • Job Summary/Objective
  • Responsibilities
  • Qualifications and Requirements
  • Benefits and Perks
  • Company Culture
  • Application Instructions

Q. Can I edit or update my job listings after posting them?

A. Yes, edit any posting from your dashboard at any time...

Q. Is there a fee or cost associated with posting jobs?

A. You get a free 14-day trial, then choose from available paid packages...

Q. How can I manage and track applications?

A. Notifications appear in your dashboard where you can shortlist or delete candidates...

Q. Can I view resumes/CVs of candidates?

A. CV downloads are only available to paid subscribers...

Q. Can I communicate directly with candidates?

A. Communication starts in the portal, but employers may contact candidates directly after downloading CVs...

Q. Is there a feature to save or shortlist potential candidates?

A. Yes, shortlist candidates to review later in your dashboard...

Q. Are there integration options for ATS or HR systems?

A. Contact us at support@jobmonsta.co.za to discuss integration options...

Q. Can I add multiple team members to our employer account?

A. Currently, multiple user accounts are not supported but planned for future release...

Q. What subscription plans are available?

A. Visit our packages page to view all pricing and package options...

Q. How can I manage or cancel my subscription?

A. Subscriptions automatically end after 30 days unless renewed...

Q. Can I view invoices or billing history?

A. Yes, access and download invoices from the “Billing & Invoices” section in your dashboard...

 

 

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